We built Provide to fix small business banking and lending for doctors.

Practitioners are some of the most creditworthy entrepreneurs in the United States and private healthcare practices are some of the most vital small businesses in our communities and yet, this group has historically been underserved in terms of financial tools necessary to start, grow, or optimize these operations. 

With exclusively doctors in mind, we set out to redesign the lending experience from scratch and build a credit business that would simultaneously allow frictionless access to capital for qualified clinicians while preserving pristine portfolio performance for our capital markets partners. 

To accomplish this, we deconstructed the traditional lending experience for this group of borrowers down to the molecular level and rebuilt it prioritizing collaboration (enabled by simple but sophisticated access and permissions and requirement fulfillment responsibility for external participants in these deals), automation (enabled by a set of modular APIs powering KYC, cash flow, credit bureau, public records, UCC records, asset verification, signature, etc diligence and processing functions), parallelization of processes both internal and external to reduce dependancies and processing timelines, data rather than documents (faster, lighter, and more reliable - trusted third party data sources alleviated the historically document-intensive workload for applicants while improving portfolio outcomes), and exceptional customer service using leverage gained through the efficiencies above (we hired the best sales and credit team in the industry and freed them up to provide a far more customized and hands on experience than any other bank in the space). 

At the heart of the operation was our proprietary software engine - a digital application experience, credit product builder, document / data ingestion and evaluation tool, cash flow calculator, collateral tracker, diligence machine, and portfolio monitoring tool. A complete and best in class deal management platform unlike any off the shelf solution available (and we looked into every option imaginable throughout the building process to continuously ensure we were correct in our build rather than buy decision). This tool in the hands of industry leaders in sales and credit was spectacular and we furthered the experience by deeply integrating with Slack (read more here), Atlassian, and Tableau.